Thanks for choosing Black Dog Marketing Strategies as your partner. We are excited to begin working with you and committed to your success. We will make every effort to ensure that you are satisfied during every step of the process, a process which has generated great results for many of our clients.
To ensure agreement between both parties, please read our Terms and Conditions. Making a purchase from Black Dog Marketing Strategies serves as an acknowledgment that you have read, understood, and accepted our pricing, process, and terms and conditions.
PROJECT DELAYS
We strive to avoid project delays. Projects put “on hold” may be subject to a restart fee. Current pricing will apply to any project that was put “on hold” by the client. Prior payments will be credited toward new services.
PROOFREADING
Clients receive detailed proofreading instructions with document delivery. They are asked to carefully review their document or documents for accuracy and completeness.
REVISIONS AND EDITS
All writing services include up to two rounds of revisions and a quality check after the initial document delivery.
We are not responsible for incorporating new content as part of the revision process. Any revisions that will result in a significant departure from the original draft may be subject to additional fees.
FINALIZING PROJECT
To deliver completed documents within the standard delivery time, clients will need to review all drafts, revisions, and final documents and notify us in a timely manner. Unless other arrangements are made, all documents are considered final 30 days after delivery.
Black Dog Marketing Services is not responsible for errors, inaccuracies, incorrect or misleading information that is not brought to our attention before the project is finalized.
CONFIDENTIALITY
Maintaining confidentiality is one of our highest priorities. All information shared on worksheets or phone consultations during, before, and after the project’s completion remains confidential.
RELEASE FROM GUARANTEES
Many Black Dog Marketing Services clients have had great success growing their businesses. However, we cannot guarantee that clients will receive results because of investing in our services.
Black Dog Marketing Strategies works collaboratively with our clients. By purchasing any of our services, you agree to our product and services process, which includes completing tasks and performing suggested activities.
PAYMENT AND REFUND POLICIES
Full payment is required before work begins, with the exception of group training. In the case of group training, terms will be set in the contract. Services are conceived, designed, and customized for each client. As such, they are considered a set of creative products, and services are nonrefundable.
LIABILITY DISCLAIMER
Black Dog Marketing Strategies is not responsible for the truthfulness or accuracy of the information provided by clients. As such, we are not liable for any inaccurate, incorrect or misleading statements in documents based on that information.
Black Dog Marketing Strategies is not responsible for any damage or injury caused by omissions, false statements, or other inaccuracies. Clients agree to hold Black Dog Marketing Services harmless from any such liability.
Should a client wish to file suit against Black Dog Marketing Strategies, the jurisdiction/ choice of law shall be In Connecticut and each party shall bear Its own cost in filing suit.
By remitting payment for services you acknowledge and accept these Terms and Conditions in their entirety.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
